About Stephanie Leese Emrich
Stephanie Leese Emrich is Founder + Chief Executive Officer of ServiceSpeaks Solutions.
Stephanie’s customer journey began at her grandfather’s boutique hotel just a few miles from Disney World. That early inspiration led Stephanie into a career and to the front desk of the legendary Chicago’s Drake Hotel.
As a distinguished Les Clefs d’Or Concierge (the coveted Gold Keys) and president of the National Concierge Association-Chicago, every day proved to be an ongoing service seminar. She believes that every enterprise and everyone we serve becomes a special guest!
Entrepreneurship is in Stephanie’s DNA. She established her firm ServiceSpeaks Solutions in 2010, coaching + consulting businesses, individuals, leadership teams and associations on establishing and strengthening their service culture. Using her “Be My Guest” mantra, she teaches the value of personalized service through experiential techniques to a wide variety of industries. Stephanie is one of the nation’s few accredited instructors for the Certified Guest Service Professional (CGSP)® through the American Hotel & Lodging Association Educational Institute.
Stephanie’s passion for education is central to her life and those who know here. She has been a hospitality, communication and organizational development professor for 20+ years. She serves on the faculty of Roosevelt University in Chicago, also pursuing her Doctorate in Interdisciplinary Leadership. Stephanie considers professional development the gift that keeps on giving, designing and presenting personalized training courses in the USA, Middle East, Asia and the Caribbean. Courses are based on experiential, customized learning styles, humor + positive energy!
Stephanie founded the National Customer Service Association (NCSA) Chicagoland, plus serves on the board of the Association for Talent Development - Chicago (ATDChi) as Director of Academic Partnerships.
Personally, Stephanie is a Francophile, a board member of the JourneyCare Hospice Foundation, and cares for dogs when friends go on vacation!
Tune in here to catch Stephanie being interviewed on the topic of "Hospitality & Customer Experience at the Core".
“With grace, professionalism, deep knowledge and experience across so many disciplines, Stephanie touches everyone she encounters with the true meaning of hospitality.”
— Pamela, Corporate Director of Sales, Global Industry